Refund Policy

1. Merchant of Record

Paddle.com Market Limited is the Merchant of Record for every paid order on The Seller Reports. That means Paddle issues your invoice, handles your payment, and processes any refund or chargeback — on our behalf. You may have additional statutory rights under the consumer-protection laws of your country which this policy does not override.

2. Free Tier

The Free Tier is, well, free — nothing to refund. You can use it for as long as you like to evaluate the tool against your own Amazon data (up to the 40-row upload limit) before paying for a subscription.

3. Refund Window for Paid Plans

You may request a full refund of the most recent payment within 14 days of purchase, provided you have not generated more than three (3) saved reports during that period. This includes the first payment of a new subscription as well as the renewal payment that starts a new billing period.

4. Other Refund-Eligible Cases

Outside the 14-day window we will also issue refunds in the following situations:

• You were charged twice for the same billing period (duplicate transaction).
• The Service was unavailable to you for an extended verified outage (more than 48 continuous hours) during a paid period.
• Mandatory consumer-protection or local law of your country of residence requires it (for example the EU 14-day right of withdrawal for distance contracts).

5. Cases That Are Not Refundable

• Subscriptions that have already expired and were not used.
• Partial usage of a billing cycle once the refund window has lapsed.
• Failure to cancel an auto-renewing subscription before the renewal date (you may, however, cancel future renewals so no further charge occurs).
• Charges older than 12 months.

6. How to Request a Refund

You have two equivalent options — pick whichever is more convenient:

• Through Paddle (fastest). Open the receipt email Paddle sent you and click the “Manage your subscription” link to reach Paddle’s buyer portal where you can request a refund or cancellation in a few clicks.
• By email. Write to info@thesellerreports.com from the address on your account. Please include the Paddle order ID (printed on your receipt email) and a short reason for the request. We will forward eligible requests to Paddle for processing.

7. Processing Time

Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days. The exact arrival time depends on your bank or card issuer. Your access to the paid features will end when the refund is issued; you may continue to use the Free Tier.

8. Cancelling Future Renewals

Cancelling a subscription stops future charges but is not the same as a refund. You can cancel at any time from your Account Settings or from Paddle’s buyer portal (linked in your receipt email). Your account stays active until the end of the current paid period.

9. Chargebacks

If you don’t recognise a charge from us, please contact info@thesellerreports.com before raising a chargeback with your bank — in most cases we can resolve it the same day. Unilateral chargebacks may result in immediate suspension of your account pending review.

10. Policy Updates

We may modify this Refund Policy from time to time; the “Last updated” date above will reflect any change. The version in force at the time of your purchase will apply to that purchase.